Review and edit an issue

Once you have logged a problem, you can come back to it any time. Add the photo you meant to take last time, fix the date if you tapped the wrong day, or simply check exactly what you wrote down and when. The record stays put until you change it, so the detail you captured in the moment is still there weeks or months later. This page walks through what an issue record shows, how to edit it, how to manage its photos, and how to remove it. It also sets out, plainly and once, what Warranty does and does not do for you, so nobody is left expecting loadmate to chase a problem on their behalf.

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What the issue record shows

Open an issue by tapping it on the Warranty hub. Its record is a calm, dated summary of one problem: what it is, when you first noticed it, and any evidence you saved. There is nothing to wade through, because the record only shows what you put in. Reading down the screen, you will see:

• The title and the date you noticed it. The title is your short name for the problem. The date is the day you first saw it, which is the detail that tends to matter most when you look back.
• The affected component, if you named one, in your own words, such as “hot water system” or “awning motor”.
• Your description, if you wrote one, kept exactly as you typed it.
• Your photos, shown as a small strip you can tap to view full screen.
• The linked-coverage card, showing the warranty you connected the issue to. If that cover was later deleted, the card simply notes the link is no longer there, and the rest of the issue stays untouched.

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Your claim’s history

An issue is no longer just a single dated note. Once you have logged a problem, it carries a running timeline of everything that happens next — every phone call, email, and visit you record, newest first — together with a status that shows where the claim stands: open, in progress, resolved, or disputed. This is the evidence trail you build yourself, one update at a time, so that months later you can show exactly what was said and when. It has its own page, and so does the tidy PDF you can save from it.

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Edit an issue

You can change almost everything about a logged issue after the fact. This is handy when you remember a detail later, or realise you logged the wrong date. Tap the menu in the top corner of the issue record and choose Edit. The same short form you filled in originally reopens, with your details already in it. From here you can change the title, the date you noticed the problem, the description, the affected component, and which coverage the issue is linked to. The one thing you cannot change is which rig the issue belongs to. If you logged it against the caravan, it stays with the caravan. That keeps each issue tied to the right vehicle or trailer, so its history does not drift to the wrong rig. If an issue is sitting against the wrong rig, remove it and log it again on the correct one.

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Add or remove photos

Photos are dated evidence. A clear picture of a cracked seal or a leaking tap, saved on the day you noticed it, backs up what you wrote far better than a description on its own. You can add to an issue’s photos, or remove one, at any time. To add the photo you forgot, open the issue and tap Add photo, then choose an image from your device. To remove a photo, press and hold its thumbnail and confirm. Wide shots that show the whole item, plus close-ups of the damage, make the strongest record, so it is worth adding more than one where you can.

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Remove an issue

If a problem was logged by mistake, or you no longer want to keep it, you can delete the whole issue from its record. Tap the menu in the top corner and choose Delete issue. loadmate asks you to confirm first, because deleting is permanent and takes the issue’s photos with it. Once you confirm, you are returned to the Warranty hub, and the matching entry also disappears from your rig’s activity timeline, so your history stays tidy rather than showing a problem you have removed.

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What Warranty does not do

Warranty keeps your own dated history: your cover, the warnings as it nears expiry, the problems you log, and the running record of what happens as you chase each one. The point is that it is simply there, ready, when a dealer or maker asks “when did you first notice this?” or “was it still under warranty?”. You answer from a record you made at the time, not from memory. It still helps to be clear about what loadmate will not do. loadmate does not:

• Lodge, submit, or chase a claim for you.
• Contact a dealer, supplier, or manufacturer on your behalf.
• Interpret your warranty terms, predict an outcome, or give legal advice.
• Link to your service records, or change anything about your insurance.

What it does do is help you build and carry the evidence: the dated timeline of every call and email, a note of what each person promised and by when, and a professional PDF you can hand over. loadmate builds the record and gives it to you; lodging and chasing the claim stay in your hands. That is the same whether the cover is current or lapsed. One more thing worth knowing. If you delete a coverage record that an issue was linked to, the issue keeps all of its own details, including the date you linked it. Its linked-coverage card simply notes that the cover is no longer there. You never lose the dated evidence you captured just because you tidied up an old warranty.

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Where to go next

The issue record is one piece of your rig’s dated history. These pages cover the rest.