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The most reassuring fact in the whole app is this: almost everything you do in loadmate works without a signal. Your rig data lives on your device, so adding a load, recording a weigh-in, or editing your van details out in a bush camp is held safely on the phone and synced later when a bar comes back. You cannot lose a change to a dropped signal. It waits for you. That is why the connection message is not something that takes over the app. It is not app-wide. It appears only for the handful of actions that truly need the network at that moment, such as signing in or checking your subscription. Everything else keeps working as normal. This page tells the two messages apart, so you know when to simply wait, when to retry, and when the problem is on our side rather than yours.

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Most of loadmate already works offline

loadmate keeps a copy of your rig on the device itself, so the app does not need the internet to remember your loads, weigh-ins, services, or van details. When you make a routine edit out of range, loadmate holds it on the phone and sends it up the moment you have a signal again. There is no message and nothing for you to do. This is the part people worry about most, because caravanners spend their best days exactly where the signal is worst. You can pull up to a remote weighbridge, type in the figures off the slip, and drive off again with no bars at all. The entry sits on your phone and syncs on its own later. So treat data entry as always available, and do not let a missing signal stop you from recording something while it is fresh in your mind.

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The “no connection” message

A small number of actions need the network right now and cannot be held for later. Signing in, checking your subscription, and changing account or region settings all reach our servers as you do them. If you start one of those without a signal, loadmate shows a connection message rather than leaving you waiting on a spinner that never finishes.
No connection overlay with Try Again and Continue Offline actions over the sign-in screen.
The message sits over your current screen, and that screen stays visible behind it. Nothing on the page is lost, and you have not been thrown out of the app. It names the action plainly, so you can see it is a connection problem and not something wrong with your setup. When a real signal returns, the message clears itself without you having to do anything.

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Try again, or continue offline

The connection message always gives you the same two choices, and which one is right depends on whether you need that action this minute. Try Again rechecks the connection and, once you have a bar, finishes the action you started. The usual fix before tapping it is to move to where the signal is stronger, switch off airplane mode, or rejoin Wi-Fi, then try once more. Continue Offline simply clears the message and lets you carry on with the rest of the app. It does not complete the action you were in the middle of. So if you reached this message while signing in, tapping Continue Offline closes the message and leaves you on the sign-in screen, still signed out, because signing in genuinely needs a live connection. To actually get in, find a signal and tap Try Again instead. Nothing you typed is lost and you are not thrown out of the app, so there is no harm in clearing the message and coming back to Try Again once you have a bar.
1

Read which action could not finish

The message names the action that needs the network, such as signing in or checking your subscription. If it was a save you started, treat it as not yet saved until loadmate confirms it.
2

Get yourself a signal

Move to where the signal is stronger, turn off airplane mode, or rejoin Wi-Fi. A bar or two is all the app needs.
3

Tap Try Again, or Continue Offline

Tap Try Again to finish the action now, or tap Continue Offline to dismiss the message and carry on with the rest of the app. Note that the action you started, such as signing in, will not complete until you tap Try Again with a signal.
4

Confirm once you are back online

For an account or settings write, reopen the item once you have a connection and finish it. Routine edits need nothing from you; they sync on their own.

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When loadmate cannot reach our servers

There is a second message that looks similar but means something different. If your device clearly has a signal but loadmate still cannot work, the problem may be on our side rather than yours. In that case you see a screen saying loadmate cannot reach our servers, with Try Again and Contact Support instead of Continue Offline. The difference matters. The “no connection” message is about your signal, so the fix is to find a bar. This second screen is about our backend being unreachable even though your signal is fine, so finding a bar will not help. Tap Try Again a few times; if it keeps failing, tap Contact Support and tell us what you were doing. That sends a message to our team with your device details already filled in, so you only have to describe what happened. The full support path is on the help-and-feedback page if you would rather start it from Settings.

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Check a queued change after you reconnect

Once you are back online, it is worth a quick look to confirm everything caught up. For routine edits there is nothing to do, because loadmate flushes them to our servers on its own as soon as the signal returns. The load you added at the weighbridge, the weigh-in you typed in the gully, the service you logged in the shed all sync without you touching them. For an account or settings action that hit the connection message, the action was set aside rather than queued, so finish it once you have a bar. Reopen the screen you were on, check the value is what you expected, and save again if it did not take. Do not assume a save completed just because the message cleared. A ten-second check now saves you wondering later whether the change actually landed.
loadmate has no sync-conflict screen to wrestle with, because there is nothing to resolve: a queued offline edit is not a conflict, just a change waiting its turn. The app never asks you to pick between two versions of a load. Your edits are held on your device and sent up in order when the signal returns.

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Where to go next

I cannot sign in

Signing in needs a live connection. If you have a signal but still cannot get in, work through the sign-in fixes here.

Manage your subscription

Check your Pro status, see what to do if it looks wrong, and restore a purchase from the subscription screen.

Help and feedback

Reach our team by email with your device details already filled in, straight from Settings.

Get help and fix common problems

Not sure which message you are seeing? Start at the symptom router and let it send you to the right page.
Working offline is free for everyone, including demo and lapsed users, because it is a feature of your device and not a Pro extra. Whether a particular save is then accepted is a separate question, covered on the changes-not-saving page. The connection message and the “cannot reach our servers” screen both offer the same help to every tier, and contacting support is never gated.