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About is the quiet reference screen in loadmate — the one you open now and then rather than every day. It holds two practical things. First, the exact version you are running, which support asks for when you get in touch. Second, the documents you agreed to when you set up your account, with the version and date you accepted each one. It is also where loadmate spells out, in plain words, what kind of tool it is. To find it, open the More tab, then Settings, then About. Everything here is free. There is no Pro feature, no upgrade prompt, and a demo session sees the same screen.

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Find your version and build

At the very top of the About screen you will see the loadmate brand mark, and just beneath it a small line giving your version number and build number.
Top of the About screen showing the loadmate brand and a version and build number line.
That little line is more useful than it looks. When something seems off and you contact us, it is the first thing support will ask for, because it tells them exactly which build of the app you are running. You do not have to memorise it — as you will see below, Contact support carries this information into your email for you.
The version line only appears once loadmate has finished loading its app information, which takes a moment after the screen opens. If it has not shown yet, wait a second and it will appear.
Under the LEGAL heading you will find four documents you can open and read at any time:
  • Terms of Use — the agreement that covers your use of loadmate.
  • Privacy Policy — how your information is handled.
  • Safety Disclaimer — what loadmate is, and what it is not (explained in plain language in the next section).
  • Open source licences — the credits for the software components loadmate is built on.
The first three carry a small sublabel showing the version you accepted, and the date you accepted it where one is on file — for example v2.0 — Accepted 14 May 2026. If a version is recorded but no acceptance date is, the row shows just the version on its own, so a brand-new setup may show a version with no date yet. The date follows your chosen region: US users see the month first (May 14, 2026), while AU, UK and EU users see the day first (14 May 2026).
About screen Legal section showing Terms of Use, Privacy Policy, Safety Disclaimer, and Open source licences rows.
When you tap one of the first three, it opens inside loadmate. If you have signal, it shows the current document from the web. If you do not, loadmate falls back to a copy bundled with the app, so you can still read the terms, privacy policy or safety disclaimer when you are parked somewhere remote — with a small note on screen to say you are reading the offline copy. The Open source licences row opens your device’s built-in licence page instead.
Right at the bottom of the screen, below the support options, there is a small footer noting that loadmate is made in Western Australia, the copyright line for 4Thought RV Pty Ltd trading as loadmate, and the company ABN. It is there for the record — nothing to tap.

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What the safety disclaimer actually means

The Safety Disclaimer is worth reading once, because it sets out — in loadmate’s own words — exactly what the app is for. In plain terms: loadmate is a planning and awareness tool. It works from the numbers and documents you give it to help you understand your towing setup and make informed decisions. It does not make those decisions for you, and it does not certify, approve or guarantee any outcome. That matters because of what loadmate is not a substitute for. It is not a replacement for a professional mechanical inspection, a certified weighbridge measurement of your actual weights, engineering certification, legal compliance advice, or your manufacturer’s own specifications. Everything loadmate shows depends on the numbers you enter. So your plate, your handbook, your weighbridge ticket, your mechanic, and your local road authority remain the source of truth whenever you need an official answer. Think of loadmate as the companion that helps you see your setup clearly and keep good records — not the authority that signs it off. If you are ever in doubt about whether your towing setup is safe or legal, get independent professional advice before you tow.

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Contact support

Under the SUPPORT heading, Contact support is the direct line to the loadmate team. Its sublabel shows the support email address you will be writing to.
1

Tap Contact support

loadmate opens a new email addressed to the support team in your usual mail app, so you can write to us the way you write any other email.
2

Tell us what happened

Describe what you were doing and what you saw. The more specific you can be — which screen you were on, what you tapped, what appeared — the faster we can help.
3

Send it

Send the email as normal. The version and build line from the top of this screen helps us place exactly which build you are on.
If you would rather not retype your version number, glance at the top of the About screen first — that line is exactly what support needs to know which build you are running.

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Rate loadmate

Just below Contact support, Rate loadmate is there if you would like to leave a review. Its sublabel changes with your device: on an iPhone or iPad it points you to the App Store, on an Android phone or tablet to the Play Store. On a desktop browser there is no sublabel, since there is no app store to rate in. Tapping it asks your device to bring up its rating prompt, and where that is not available it opens the store listing instead. Your device decides whether the quick in-app rating box appears — sometimes the operating system holds it back, in which case you are taken to the store page to leave your review there. Either way, a kind word genuinely helps other caravanners find loadmate.

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Where to go next

About is the reference corner of loadmate. These pages cover the everyday account jobs that sit alongside it.

Help and feedback

Find the in-app help, send feedback, and see the other ways to reach the loadmate team.

Create your account

See how setting up your account is where you first accept the terms, privacy policy and safety disclaimer.

Manage your subscription

Check what your plan includes, and manage or restore your loadmate subscription.