Finish a trip and add feedback

Ending a trip asks you for two small things: the distance you drove, and how the rig felt. loadmate uses both. The distance keeps your service timing, your weights, and your Rig Score up to date. The feel gives you a useful note for next time. Nothing here is busywork, and there is no jargon to learn. You can open every form and look around for free. Saving is the part that needs Pro: ending the trip, keeping weight changes, submitting feedback, adding a follow-up, duplicating, cancelling, or deleting. Demo data stays read-only, so you can explore without changing anything.

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End the trip

While a trip is in progress, one button waits at the bottom of the trip: End trip. It only appears once a trip is under way. An upcoming trip has no “End trip” button, and there is no “Start trip” button to look for here either. Tap End trip when you are home and unhitched. loadmate then walks you through three short steps, in order: the odometer reading, a quick weight review (only if you logged weight changes on the road), and then feedback.

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The odometer prompt

The first thing you see is Update odometer. loadmate already knows roughly how far you travelled, so it offers a projected reading for your tow vehicle and asks if that looks right. You have three choices:

• Accept — take the projected figure. This is the quick path when the trip went as planned.
• Enter actual — type the real number off your dashboard into the Actual reading field. Use this when you want it exact.
• Skip — move on without recording anything this time.

This small question is the main link between your trips and the rest of loadmate. The reading keeps your service reminders, tyre dates, and warranty timing accurate, with no need to jot down mileage by hand. That is why skipping it shows a gentle reminder: those reminders depend on your odometer being right. For how the reading is used and updated afterwards, see Keep your odometer current. There is a nice touch for caravanners here. When you confirm the tow vehicle reading, your trailer’s own odometer advances automatically by the distance of this trip. You do not get a second prompt for it. Your caravan keeps its own service, tyre, and warranty history, even if you tow it behind a different vehicle next season.

Why does the trailer keep its own mileage?

A caravan or trailer wears with the distance it travels, not the distance a particular tow vehicle has done. By advancing the trailer’s reading on its own, loadmate can age its tyres and time its servicing on its real distance, whichever vehicle is on the front. If you sell the tow vehicle and buy another, the caravan’s history stays intact.

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Keep or revert weight changes

This step only appears if you logged weight changes while you were away: filling or emptying water, buying supplies, dropping off gear, and so on. If you did, loadmate shows Trip weight changes and asks one plain question. Keep these changes in your load setup, or revert to how it was before the trip?

• Keep changes — writes the changes you made on the road into your normal packing setup, then refreshes your Rig Score to match. Choose this when the new arrangement is how the rig will travel from now on. For example, you finally added that second water tank for good.
• Revert — leaves your usual setup exactly as it was before the trip. Choose this when the changes were just for this trip, like extra supplies you have since used up.

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Add post-trip feedback

After the odometer and weight steps, loadmate brings you to the feedback screen with one question. Feedback is never required, and there is no rush. If now is not the moment, tap Later, and loadmate keeps the trip flagged so it can remind you. The window stays open for 30 days after the trip finishes, which is plenty of time to get home, unpack, and think about how it went.

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How did the trip feel?

The feedback starts with How did the trip feel? and three simple choices:

• Smooth — the rig behaved itself.
• Mixed — mostly fine, but one or two things stood out.
• Rough — something genuinely concerned you.

Your choice shapes what loadmate asks next. Rough adds one extra question, How serious was it?, so loadmate can tell the difference between something you merely noticed and something that felt unsafe. Smooth and Mixed keep it short and do not ask about seriousness.

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Tell us what happened

On Mixed and Rough, loadmate shows a list of plain-language things you might have felt: sway or wandering, light steering, rear sag, braking that felt wrong, brake grab or pull, bouncing or pitching, tyre or wheel heat, engine or transmission strain, hitch or coupling noise, scraping or clearance, and load that moved. There is also a Something else row for anything not on the list. (On Mixed the heading reads Anything stand out?; on Rough it reads What happened?.) Tap whichever ones match. Nothing is required, so skip the lot if nothing in particular stood out. Tap a row to expand it, and loadmate asks three quick questions about that one thing:

• When did it happen?
• How did you respond?
• Did it settle?

The choices match the symptom you picked. What you would have done about sway is not what you would have done about soft braking, so the buttons differ. Each expanded row also has an Add a note about this link, in case you want to jot a detail in your own words for that one symptom.

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Tyre or hub heat, and “Something else”

Two of the rows ask slightly different questions:

• Tyre or wheel heat asks Which wheel? (Trailer wheel, Vehicle wheel, or Not sure) and What did you observe? This is where you record a smell, smoke, a tyre-pressure (TPMS) alert, or a hot hub when you touched it.
• Something else is for anything the list does not cover. It needs a short note before you can save, so loadmate knows what you mean.

If you saw damage, or noticed heat or a smell, it travels along as a mark on the relevant symptom row, not a separate row of its own. You record it once, in the place it belongs.

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Anything different about this trip?

Tucked into the symptom step is an optional question: Different from how you usually pack? It lets you mark a one-off, such as a fully loaded car for a big shop or a heavier-than-usual water fill. That way the trip reads as a special case next to whatever you flagged, rather than a permanent change in how the rig behaves. Leave it alone if the trip was a normal one.

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Add a maintenance follow-up (optional)

On any of the three answers, Smooth, Mixed, or Rough, you can add a follow-up if something deserves a closer look. Tap Add a maintenance follow-up, and loadmate asks four small things:

1. What needs checking? — name it in plain words, such as “fridge stopped working”.
2. Where should it be saved? — Tow vehicle, Trailer, Hitch or coupling, or Not sure.
3. Maintenance area — Brakes, Tyres or wheels, Suspension or sway, Engine or drivetrain, Electrical, or Something else.
4. Choose follow-up — what should happen next.

That last step shows you the consequence of each choice before you pick it:

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What feedback is for

When you submit feedback, loadmate quietly saves a snapshot of your rig exactly as it was on that trip: the weights, the balance, the setup. So if you report sway, heavy braking, or heat, that report carries the real state of the rig from that day. Months later, when you compare trips or show a mechanic, the picture is the true one from the time it happened, not whatever your rig looks like today. A vague memory of “it felt off near the hills” becomes something you can actually look back on.

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Edit, plan similar, cancel, or delete a trip

From the trip itself you have a few housekeeping actions. Each one needs Pro. Once the trip is wrapped up, you can pass it on as a quick line of text. See Share a trip summary (a picture card and a PDF are coming in a later version). To revisit the route, the feel, and your notes any time, open the completed trip. For everything that happens while you are still on the road, such as logging changes, fuel stops, and odometer updates mid-trip, see During your trip.