Use the same method you signed up with
loadmate lets you sign in four ways: email and password, a passwordless email sign-in link, your Google account, or your Apple account. Your account is tied to the method you first used to create it. That is the single most common cause of a stubborn sign-in problem — trying Google when you actually signed up with email and password, or the reverse, will simply not find the account, because to loadmate those are different front doors to different accounts. So before anything else, think back to how you first set up loadmate. If you used email and password, sign in with email and password. If you tapped a Google or Apple button to get started, use that same button now. loadmate does not have a “which method did I use?” lookup to remind you, so this part leans on your memory; if you genuinely cannot recall, the reset-password path below is the safe next step for an email-and-password account. If you are not sure where to start, follow these steps from the top. They go from the most likely cause to the least, so most people are back in before the last one.Confirm which method you used
Think back to how you first created the account — email and password, the email link, Google, or Apple — and use that same method now.
Use that method, do not mix them
Sign in with the matching front door. Trying Google when you signed up with email and password will not find your account.
If a password is wrong, reset it
For an email-and-password account, tap the reset link, enter your email, and follow the email to set a new password.
If it says too many attempts, wait
A “too many attempts” message is a short safety pause. Wait a few minutes, then try again.
Common sign-in messages and what they mean
When sign-in does not go through, loadmate shows a short message rather than just failing quietly. Here is each one in plain words, with what to do:- “The email or password did not match.” Check both the email and the password and try again, or reset the password. loadmate shows the same message whether the email is unknown or the password is wrong, on purpose — so a stranger cannot use the sign-in screen to learn whether your email has an account. It is not that loadmate cannot tell; it is choosing not to reveal it, which protects you.
- “That email already has an account.” You are trying to create a new account with an email that is already registered. Sign in instead of signing up.
- “Choose a longer password.” The password you picked is too short or too simple. Use a longer one.
- “Check the email is typed correctly.” The email address is not in a valid shape — usually a missing
@or a stray space. - “Too many attempts — wait a few minutes.” loadmate has paused sign-in briefly after several failed tries. This is a safety pause, not a lock-out; wait a few minutes and try again, and it clears on its own.
Reset your password
If you signed up with email and password and the password will not work, you do not need to remember the old one. On the sign-in screen, tap the reset link, enter your email, and loadmate sends you an email with a link to set a new password. Open that email on the same device, follow the link, choose a new password, and sign in with it. If you are already signed in and simply want to change your password — not because you are locked out — you do that in Settings rather than through the reset email. The reset email is the path for when you are stuck on the sign-in screen; the Settings change is the calm, planned version for when you are already in.When you are offline
Signing in is one of the few actions that genuinely needs a connection, because loadmate has to reach our servers to confirm who you are. If you try to sign in with no signal, loadmate does not hang or fail silently — it shows a no-connection message with Try Again and Continue Offline so you know exactly what happened. The email sign-in link is no exception; it still needs a connection to complete, so there is no “magic link works offline” shortcut. Move to better signal, turn off airplane mode, or rejoin Wi-Fi, then tap Try Again. The no-connection page below covers the full picture of which actions wait and which retry.Re-authentication for sensitive actions
Some actions are sensitive enough that loadmate asks you to prove it is really you, even after you are signed in. Before you delete your account, and for other sensitive account changes, a small sheet appears asking you to sign in again. Changing your password works a little differently: that form asks you to re-enter your current password in the same screen, rather than opening a separate sheet. Either way the point is the same — it protects your account if someone else has brief access to your unlocked phone, because they would still have to clear this extra check to do anything serious. You sign in again the same way you normally do. If your account is on Google or Apple, the sheet re-prompts you through that provider rather than asking for a password, so follow whichever button matches your account. Your stored rig is never at risk from this step; it is an extra lock in front of a sensitive action, not a barrier to your own data. The account-deletion flow, and the warning that comes with it, lives on its own page, linked below.Where to go next
Create your account
See how each sign-in method sets up an account, so you can confirm which one you used.
When loadmate cannot connect
Signing in needs a signal — see which actions wait, which retry, and how to clear a connection message.
Manage your subscription
If your Pro status looks wrong once you are back in, check and fix it here.
Sign out or delete your account
The sign-out and account-deletion steps, including the warning that deletion cannot be undone.
Getting back into your account is free for everyone; there is no Pro gate on signing in. A lapsed Pro signs in normally and lands read-only until they renew, and the demo rig is a pre-account explorer state rather than a sign-in failure — keeping demo data is an upgrade, covered on the changes-not-saving and free-and-pro pages, not here. Whatever your subscription state, signing in never loses your rig: it is tied to your account and waits for you.