Sign out or delete your account

Signing out and deleting your account sit next to each other in the list, but they do opposite things. Signing out closes the session. Your records stay safe in the cloud, and you sign back in whenever you like. Deleting your account is final. It erases the account and every record on it, and it cannot be undone. Both sit at the foot of your Settings list, so this page makes the difference clear and walks you through the checks loadmate puts in front of deletion. To find either one, open the More tab, tap Settings, and scroll to the bottom of the list.

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Sign out closes the session, not the account

Signing out is the everyday, reversible choice. Use it when you are stepping away rather than leaving for good — setting up a new phone, lending the device to someone, or tidying up who has access. Nothing is deleted. You can sign back in with the same method any time.

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Deleting your account is permanent

Deleting your account is the final choice, and it is meant to feel different. The control is the red Delete my account text directly below the Sign out button, at the bottom of your Settings list. There is no heading above these two. They sit together at the foot of the list, so take a moment to be sure which one you are tapping. Tapping Delete my account opens a confirmation step titled Delete your account?. It tells you plainly that this will permanently delete your loadmate account and all associated data, and that this action cannot be undone. You can still back out here with Cancel.

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Before loadmate will delete the account

loadmate puts a few calm safety checks in front of deletion so it cannot happen by accident. You may see one or more of these on the confirmation step, depending on your account.

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Your email must be verified

If your email address has not been verified yet, the Delete my account button stays greyed out and a note appears: Verify your email before you can delete your account. This safeguard confirms you really hold the email on the account before anything is erased. Once your email is verified, the button becomes active. You can verify it from your profile. Reach out through Help & feedback if you get stuck.

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An active subscription keeps running

If you have an active Pro subscription, a caution note reminds you that deleting your account will not cancel your subscription — manage it in the App Store first (it names Google Play or your store instead, depending on where you subscribed). Where the store allows it, a Manage subscription link sits just below to take you straight to the store’s subscription page.

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Confirming it’s you

When the checks above are clear and you tap the active Delete my account button, loadmate asks you to confirm it’s you before going ahead. What you see depends on how you sign in:

• If you sign in with a password, you reach a Confirm it’s you step asking you to sign in again to continue. Type your password into the field — you can tap the show/hide control to check it — then tap Confirm.
• If you sign in with Google or Apple, you tap a single Sign in with Google (or Sign in with Apple) button to re-confirm through your provider.
• If you sign in with a magic link (the email sign-in link, with no password), a note appears that says this step isn’t available from this screen yet. Tap Got it to close it. Deletion through a magic-link account is not finished in the app today, so if this is you, please get in touch through Help & feedback and the team will help you remove your account.

While the deletion runs, loadmate shows a brief Deleting account… message. Deletion is free for everyone — there is no Pro requirement to remove an account, and the only checks are the ones above.

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What deletion removes

When deletion goes ahead, your loadmate account and all the records saved on it are permanently removed. In plain terms, that means everything you have built up in the app goes with the account:

• Your vehicles and trailers
• Your loads and weigh-ins
• Your planned trips
• Your maintenance and service history
• Your warranty records

None of this can be brought back afterwards. If you sign up again later, you start with a completely empty account — there is no way to restore what was deleted, so make sure you have noted down anything you want to keep before you go ahead.

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The confirmation screen

Once deletion finishes, loadmate shows a final screen with a green tick and the heading Your account has been deleted. It thanks you for using loadmate and confirms that your account and all associated data have been permanently removed. There is only one button here — Continue — and the back gesture is switched off, so this screen is a clean, deliberate ending rather than something you can wander back from. Tapping Continue clears the app on this device and returns you to the start screen, where you could begin again with a fresh account if you ever choose to.

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Where to go next

If you were heading for delete but only want a break from the app, sign out instead. And if a subscription is what you really want to change, sort that out in the store first.