Skip to main content
When a warranty problem turns into a dispute, it often comes down to one question: when did the trouble actually start? Months later, that is hard to pin down from memory. A short dated note written the day you first noticed it is far easier to rely on, so it is worth logging a problem early, even if it seems too small to bother with. Logging an issue keeps your own evidence in one place: a title, the date you first saw it, a photo or two, and a link to the cover that applies. It is a note to yourself, not a claim. loadmate does not lodge or chase anything on your behalf; it simply holds your dated record so it is ready if you ever need it.

​
What counts as a warranty issue

Set the bar low. If something on your rig is not working as it should while the item is still in date, it is worth logging, even if it seems minor now. A small fault that gets worse is much easier to deal with when you have a dated note showing you spotted it early. Everyday examples are the kind of thing most owners would otherwise shrug off: the fridge not cooling the way it used to, the awning motor playing up, a water stain creeping in around a window, an odd noise from the suspension. None of those needs to be a crisis to be worth a note. If you are not sure whether something qualifies, open the help sheet titled What counts as a warranty issue? from the help icon in the top corner of the form. It lists common examples and explains, in plain terms, why a dated note now beats trying to reconstruct the story later.

​
Log an issue

Logging an issue takes well under a minute. The form is deliberately short, so you can write the problem down before it slips your mind and add the detail later if you want to.
New warranty issue form showing the title, date noticed, description, affected component, and photo controls.
1

Open the form

From the Warranty hub, tap Log an issue. Or, if you already know which warranty is affected, open that coverage record and tap Log an issue for this component — that route starts the form with the cover already linked.
2

Give it a title

Under What’s the issue?, write a short, plain description such as “fridge not cooling” or “awning won’t retract”. This is the line you will recognise it by later.
3

Set the date you first noticed it

Tap When did you notice it? and choose the day the problem first appeared. This is the most important field on the form, and it cannot be set in the future, because you can only have noticed something that has already happened.
4

Add any detail you have (all optional)

You can describe what happened in the Describe the issue field, name the Affected component in your own words such as “hot water system” or “front window seal”, and add photos if you have them. None of this is required; a title and a date are enough to log.
5

Save

Tap Save issue. The issue is kept against that vehicle or trailer, and it also appears on your rig’s activity timeline so there is a record of when you logged it.
The date matters more than anything else here. Record the day you first saw the problem, not the day you got around to logging it. That notice date is the piece of evidence that tends to carry the most weight later, which is exactly why the form will not let you set it in the future — you can only record a problem you have already seen.
Most caravans carry separate warranties for appliances like the fridge, the hot water system, and the air conditioner. If a fault touches one of those, naming it in the affected-component field keeps your note specific, so you can see at a glance which appliance the problem belongs to.
The real value of an issue is the link to the warranty that covers it. The form lists the coverage records you have already added for that vehicle or trailer as tappable options, so you do not have to remember dates or policy numbers.
Warranty issue form showing the linked coverage picker with no linked coverage and active coverage options.
One tap links the issue to the matching cover. That connection is what lets the record show the problem was noticed while the item was still covered, which is the whole point of logging the date early. If you tap the wrong one, just tap another, or choose No linked coverage to leave it unlinked. You can still link to a warranty that has already lapsed. Expired covers sort to the bottom of the list and are clearly marked, but they stay selectable, because what matters is whether the cover was in force on the day you noticed the problem, not on the day you happened to log it. If you would rather not link anything yet, No linked coverage keeps the note on its own until you decide.

​
Where to go next

A logged issue is yours to revisit and edit any time. These pages cover the rest of the warranty workflow.

Review and edit an issue

Open a logged issue to read or change its details, add or remove photos, and update the linked cover.

Add warranty coverage

Record a manufacturer, extended, or component warranty so there is a cover to link your issues to.

Service records

Keep your service history alongside your warranty cover for a full picture of how the rig has been looked after.
Exploring is free for everyone, including demo and lapsed users: you can open the form, browse the coverage picker, and read the help sheets without upgrading. Saving a real change on your own rig — creating or editing an issue, adding a photo, or linking a cover — requires Pro. Demo data stays visible so you can see how it all works, but it cannot be edited.